To reduce unnecessary chitchat, make calls before lunchtime or at the end of the day. People will want to cut to the chase, so they can go to lunch or get home. Another idea is to create organizational systems that improve efficiency. Clutter and confusion are major time zappers. Organized offices and systems ease stress, save time, and increase productivity. Encourage Social Connections Socialization is a key component of happiness. Employers should find ways to encourage social relations.
Consider an office arrangement that fosters communication. Arrange workstations so employees can see each other and talk. Employers can also encourage office celebrations for holidays and birthdays. These celebrations do not need to be expensive. It can be as simple as asking everyone to bring in a covered dish. Even when there is no reason to celebrate, encourage employees to eat lunch together. Provide a comfortable eating area. Socialization is not limited to office hours.
Encourage out of office socialization such as volunteer programs. This gives employees a change to develop relationships outside of the office while promoting the company in a positive way. Community service is a great way to build a positive reputation, and it is a happiness booster for employees. How to Start a Volunteer Program. Promote Good Health Poor health is not only damaging to employees, it is detrimental to businesses.
Mehet Oz of the Dr. Chronic stress has a variety of negative side effects such as weight gain, lower immune system, increased risk of disease, and fatigue. Employers should encourage employees to reduce stress levels and improve their overall health. The first step is to educate employees on health topics. Provide reading materials or offer seminars.
People can't make positive changes if they don't know what to change. Once employees know about health topics such as stress, exercising, and healthy eating, start a health related competition such as the Biggest Loser. This offers employees motivation and a support system.
If the entire office is involved, employees will be more likely to accomplish their goals. To help employees make positive lifestyle changes, have a kitchen equipped with a refrigerator and microwave to prepare healthy meals. Research shows that preparing food is healthier than eating out.
Also, encourage breaks throughout the day. Even small amounts of exercise throughout the day are beneficial. Oz, "Exercise releases serotonin and dopamine, the feel-good hormones that become blocked during stress. Walking stairs is a great workout. One study showed that walking stairs 7 minutes a day reduces the risk of heart disease by two-thirds. This will encourage employees to make positive choices outside of the office and to exercise regularly.
Create an Atmosphere of Growth Jobs are more than a source of income. Jobs are a venue for employees to grow and learn. In a survey about employee motivation, employees ranked job characteristics that motivated them.
Surprisingly, high wages and promotion were not in the top three. Employers should also encourage employees to take risks and learn new skills. Employees will become bored and lose motivation if they are never given an opportunity to expand their skills and responsibilities. Employee Reward and Recognition Systems. Break Up Routines Surprises add spark to all areas of life, including the workplace. Employers should look for small ways to surprise employees.
For instance, you can occasionally bring in a special treat such as coffee or baked goods. Small gestures show employees that you appreciate their time. Another idea is to host an office party for a quirky holiday. Employers could even allow employees to create a holiday. Again, this does not need to be expensive. Now, a new study from the University of Missouri has found that companies that attend to employee satisfaction can improve internal moral, prevent turnover, and enhance customer satisfaction — including repurchase intentions.
This double-positive finding stands in contrast to the idea that a firm can neglect to satisfy their employees as long as they pursue customer satisfaction.
While Groening and coauthors studied a large franchise, they believe the results would be comparable with a business of any size. In their study, the research team reviewed a European retail franchise system that has approximately outlets with employees and more than 20, customers.
Satisfaction data was obtained from employees and customers regarding either working for or buying from the business. The study was published this month in the Journal of Service Research. Following his study, Groening recommends the following actions, based on answers from the employee survey questions, to increase employee satisfaction:.
Rick Nauert has over 25 years experience in clinical, administrative and academic healthcare. He is currently an associate professor for Rocky Mountain University of Health Professionals doctoral program in health promotion and wellness.
Nauert began his career as a clinical physical therapist and served as a regional manager for a publicly traded multidisciplinary rehabilitation agency for 12 years. He has masters degrees in health-fitness management and healthcare administration and a doctoral degree from The University of Texas at Austin focused on health care informatics, health administration, health education and health policy. His research efforts included the area of telehealth with a specialty in disease management.
customer satisfaction, employee satisfaction, etc.) and found that, depending on market segment and industry, between 40 and 80 percent of customer satisfaction and customer loyalty was accounted for by the relationship between employee attitudes and customer-related variables.
Despite an urgent call for improving customer satisfaction, employers should not forget to pay attention to worker needs -- an action that is often overlooked.
Jan 07, · Employee engagement and customer satisfaction: r; Indeed, the authors make a direct comparison, “the correlation between male consumption of Viagra and sexual performance has been. Employee Satisfaction Produces Customer Loyalty. Satisfied employees help produce satisfied customers.. Satisfied employees are likely to assist customers with a more pleasant demeanor and a higher level of customer bestqup2m.ga creates a more satisfying customer experience, increases customer loyalty, and ultimately drives increased .
Organizations need employees who are energetic, motivated, curious, and open to new ways of doing things to achieve ultimate customer satisfaction. The Connection Between Employee Engagement & Customer Satisfaction “To win in the marketplace you must first win in the workplace.” Doug Conant, former CEO of .